Refund policy

At Amaux Bozé, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, please read our Refunds & Returns policy below for more information on how to proceed.

Item is not Faulty, but I Want to Return It

If you are not satisfied with an item and the item is not faulty, you may return it to us in its original condition (the condition in which it was sold) and in the original packaging within 100 days from receipt of the item. Please note that you will be responsible for covering the cost of returning the goods to us. Upon receiving the returned goods in their original condition, we will issue you a full refund of the purchase price within 10 days. Refunds are issued using the same payment method that was used for the initial purchase.

Before returning the item, please contact us at contact@amauxboze.com, and our team will guide you through our straightforward returns process.

Items Damaged in Transit

In the unfortunate event that an item is damaged during transit, please contact us at contact@amauxboze.com within 3 business days after receiving the damaged item. We will make arrangements to have the item returned to us and will either send you a replacement or issue a refund, depending on your preference.

Return of Faulty Items

If you have received a faulty item, we apologize for any inconvenience caused. Please promptly contact us at contact@amauxboze.com so that we can assist you in resolving the issue. Please return it to us in its original condition (the condition in which it was sold) and in the original packaging within 10 business days from the day the item was received by you. Please note that you will be responsible for covering the cost of returning the goods to us. Upon receiving the returned goods in their original condition, we will issue you a full refund of the purchase price within 10 days. Refunds are issued using the same payment method that was used for the initial purchase.

Our returns policy adheres to the European Directive on Distance Selling, ensuring that your rights as a consumer are respected and protected.

If you have any questions or require further assistance regarding refunds and returns, please do not hesitate to reach out to our dedicated Customer Service team at contact@amauxboze.com.

Your satisfaction is our priority, and we are here to help.